Return & Refund Policy

Dear Customer.

GRAND PATIO Furniture undergoes rigorous testing and quality control to ensure the best products are delivered to your doorstep, and we stand behind our quality by offering a one-year warranty on all our products, as well as a 30-day return policy!

Please review our comprehensive return and refund policy below.

1. 30-day returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The specific requirements are as follows:

• Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
• A copy of your purchase receipt must be included.
• We strongly suggest using a traceable and insurable shipping method when making your return. Please note us the tracking number after you send back items if it’s possible.
  
• We are not responsible for returns lost or damaged in transit.  
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason
  

2. Exceptions / non-returnable items:

• Items that have been assembled or installed
• Items marked as non-returnable
• Items without their original packaging
• Items postmarked 30 days or more after the date of delivery
• Items shipped outside of the continental United States

3. Returns and refunds process (what do I do?):

• We offer 30 days return policy. Please email us at hello@grandpatio.com. State the reason for your return and include the order number, a clear picture or video of the product and the shipping package in the email.
• We will usually respond to your email within 24 hours of receiving it and send you a return label.
• Your return will be inspected upon receipt at our warehouse, which usually takes 1-2 business days.
• Refunds will be made in the same manner as the original payment.

4. Who pays for return shipping?

Return shipping costs are covered by us within 30 days in the following cases:

• Product quality reasons
• We shipped the wrong item, to the wrong address

Note: If the product meets the returen conditions, we will send you a return label. Please return the product using the return label provided. After the package is signed for, please contact us. We will inspect the product and refund you.

5.The specific fees and procedures are subject to the final communication in the after-sales email

6.Cancellation terms:

• If you placed a wrong order or changed your mind, please contact us as soon as possible to cancel your order for a refund - preferably within 2 hours.
• After a package has been shipped from our warehouse, an order can only be canceled after the item has been returned to the warehouse.
• Orders that need to be canceled after shipment will be processed as a return.

7.Products over 30 days will not accept return.

If there is any problem with the product in use please don't hesitate to contact us directly. Our email is hello@grandpatio.com and we will cooperate with you to deal with any after-sale matters.